Frequently asked questions
? For Couriered Products:
If you don’t like the product, you can notify us within 10 days from the date the order is delivered.
For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address.*
We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.
For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.
For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.
Order with personalized/customized products or perishable products including flowers and cakes, won’t be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.
You can call our customer care at +91 88661 00054 | 96017 75709 You can also write to us at email@example.com In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.