Delivery of Courier Products
You will get informed about courier product or delivery on selecting product.
Notwithstanding anything contained in these Delivery terms, in the event the order is made to deliver through any courier agency or any third party, Parth Design does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier Company and the delivery made by them are subject to the Terms and Conditions of such courier companies. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Such deliveries will not take place on Sundays and Public Holidays.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Delivery to Hospitals Policy
The florists in our Ferns N Petals network are experienced at making deliveries to hospitals. When placing your order, please be sure to include:
Hospital name
Full address of the hospital
Telephone number of the hospital
The name of the recipient
Room number or ward of the recipient
We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital norms before placing such orders.
Delivery to Hotels Policy
The florists in our Ferns N Petals network are experienced at making deliveries to hotels. However please be aware to make the following information available:
Hotel name
Full address of the hotel
Telephone number of the recipient and the hotel
The name of the recipient
Room number of the recipient
Name of Tour Company, if applicable
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.
Delivery to Wedding Halls/Marriages Policy
For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.
Delivery to Hostels/PG/Cantonment/Enclosed Premises
Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
Hostel name
Full address of the hostel
Telephone number of the recipient and the hostel
The name of the recipient
Room number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.
Delivery at Remote Locations and Towns
Orders can be delivered only in the cities available in our Data bank. Remote location depends upon the location and availability of our store or associate. We cannot commit exact time of deliveries to such locations.
Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. There are chances our deliveries of natural plants & flowers or Cakes are not available for such locations.
No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Parth Design reserves the right to reschedule the delivery to another date.
Delivery to railway stations, Metro stations and airports
We do not deliver to railway stations, Metro stations and airports.
Deemed Delivery
Under any class or category of orders, selected by Customer, Parth Design will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Recipient refusing to accept the delivery.
In case the recipient is not available at given address, our delivery boy will try to contact User and User can inform the delivery person to deliver the product to the gate/reception/neighbor of Recipient. As it would be a surprise for Recipient, we avoid to contact recipient in such circumstances. No request of cancellation, refund or modification would be entertained by Parth Design , in such cases. So we request you to be sure about the details of recipient and his/her availability before placing the order.
On successful delivery, Parth Design representative or delivery personnel will request Recipient for an acknowledgement of delivery. In case of refusal by Recipient either to accept delivery or provide acknowledgment, the e-mail issued by Parth Design to User/Customer on delivery or deemed delivery of Product shall be a sufficient Proof of delivery in case of any dispute with customer.
